SIS Blog

Heather Keidel Hayes is Director of Client Services for SourceMed, the leading provider of software, analytics, revenue cycle management and professional services for outpatient facilities. Heather has 20 years of experience in client service and customer advocacy, with nearly 15 of these years focused on outpatient healthcare IT.

Heather began her career at HealthIS as a Client Advocate and Implementations Specialist. Since joining SourceMed, Heather has led teams of various sizes, providing direction to Managers, Team Leaders and Specialty Teams that support practice management and EHR applications in use at physician offices, ambulatory surgery centers (ASCs) and specialty hospitals.

Heather has worked closely with ASC clients across the country on implementations, training, education and support. Through these engagements, she has developed a unique and in-depth understanding of their operations and needs.

Heather holds a Bachelor’s degree in Health & Society from the University of Connecticut. She also holds the CASC (Certified Administrator Surgery Center) from the Board of Ambulatory Surgery. While the vast majority of CASC-certified individuals work within an ASC facility or as a consultant, Heather is a part of a unique group of CASC professionals employed by a solutions provider. Heather’s insight into an ASC administrator's day-to-day responsibilities and workflow requirements are highly beneficial in supporting SourceMed client needs.

Heather regularly contributes to leading industry publications with articles such as 7 Tips for Effectively Managing ASC Billing Processes, 4 Tips for Increasing Surgery Center Revenues, and 7 Things Surgery Center Administrators Need to Know About Information Technology.